Complaint reporting deadlines are now consistently met, thanks to the new approach. Machine-translated complaints are delivered immediately while human-in –the-loop-requests are turned around within the 4 hour regulatory requirement. Zero language quality issues have been reported.
The new process put in place ensures that all complaints are properly handled, which is critical to making sure the client meets and exceeds its obligations for addressing complaints within the regulatory timeframe. It also helps with maintaining brand value, accurate monitoring of products and quality control, and ultimately with the reduction of labor costs.
No matter the language or format, Acolad has implemented an innovative workflow platform to enable the client to stay compliant with regulations and ensure patient safety.