Nivos Oy: Language training to improve customer service

Find out how Acolad provided language training services to employees at Nivos 


Nivos is a multi-utility company in Mäntsälä, Finland, that supplies electricity, district heating, natural gas and broadband connections, among other services. As Mäntsälä becomes more attractive to foreign customers, Nivos has recognized the need to improve its ability to serve customers in English in the same excellent manner as it does in Finnish.


The Challenge

Nivos needed to improve employees' presentation skills, and expand their knowledge of business practices in other cultures.

Acolad provided language training services to employees at Nivos during 2017 and 2018 to teach them customer service language in English.

The Solution

Watch the video to find out how language training helps Nivos serve their customers better!

Nivos Oy: language training

The Result

Acolad provided language training services that helped Nivos employees serve their customers better, boosts their confidence and expand their knowledge of business practices in other cultures.

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