The Acolad-Alphanumeric partnership will enable pharma, health tech and medtech companies to streamline the engagement process for their contact center programs, including Medical Info Contact and Fulfillment Centers, Consumer Med Info, Vaccine Support, Clinical Support, and or Adverse Event reporting and allow them to provide a truly global call center support model, covering all languages.
"We are proud to have established long-term partnerships with the world's largest pharma, biotech and medtech companies across EMEA, APAC, and the Americas," says Gina Wilson, Head of Acolad Life Sciences. "Our partnership with Alphanumeric strengthens our commitment to the highest quality of service for life sciences."
“As a company, we’re thrilled to partner with Acolad and provide better patient experiences. We know that this will lead us in the right direction towards improving our service delivery while also meeting customer needs at every step of their journey!” added Randy Trice, CEO of Alphanumeric Systems.
As part of the Acolad group, which ranks as one of the world’s Top 10 LSPs, Acolad Life Sciences is a leader in its own right in the global content space, providing a full suite of solutions and services that support the development, production, localization and international marketing of medicinal products and medical devices, all in full compliance with the regulatory demands of national and international health authorities worldwide.
As for Alphanumeric Systems, the company has been providing contact center, digital transformation, and technical services support with the goal of improving customer engagement, and overall satisfaction, and build a more aware, empowered, and engaged customer.