- Multiple localization providers
- Outdated localization processes
- Lack of localization KPIs
Candriam had multiple localization providers that could be sourced for different projects. This lack of consolidation made translation processes complex and hard to manage for their localization manager. A single person had to centralize all requests coming from internal teams, while meeting the different providers requirements and methods, which sometimes involved outdated workflows via email.
Combined with a lack of visibility on localization spending and project KPIs had all stakeholders involved feeling frustration. The challenges were identified and the goal was clear: to simplify localization processes and consolidate their whole localization strategy on a single partner.
The big “Aha” moment for Candriam was when Acolad’s Account Manager did a demonstration of our portal, a dedicated content and language ecosystem to manage all kinds of global financial content. The Candriam localization manager quickly understood how it could help them address their current localization challenges and sustain their growth strategy.