Senior Account Manager

  • Madrid, Community of Madrid, Spain
  • Sales and Account Management
  • Full-time

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Main Purpose

Manage relationships with a portfolio of client accounts to ensure maximum use of the services and delivery in line with the contract.

Day to day client management of existing business across Spain.


Main Responsabilities

To identify business development opportunities within an existing client base and to maximise sales revenue by implementing effective strategies to maintain and grow existing business.

·        Grow revenue from existing clients – look for new spenders within existing clients.

·        Expand business through identification, planning and winning of new contact relationships to grow the client.

·        Manage an on-going pipeline of revenue and activity.

·        Assist with any RFP/Tender/Proposal.

·        Be knowledgeable about revenue and profitability and report accordingly.

·        Build and maintain relationships with clients to understand their needs, culture and decision-making process.

·        Prepare for and attend QBR or other major client meeting.

·        Develop, agree, and maintain an account plan for each client to achieve sales strategy and targets including marketing campaigns and activity.

·        Manage the sales pipeline to ensure you achieve annual sales targets.

·        Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximise your performance.

·        Achieve budgets, targets, activity levels, as agreed with Head of Sales.

·        Responsible for developing effective relationships with internal departments to meet client needs.

·        Complete and provide appropriate, timely management reports as required.

·        Create and maintain all required CRM records.

·        Develop extensive knowledge of client procurement process, including who the decision-makers are, and develop effective interventions to provide solutions to issues that clients are facing in their localization process.

·        Understand external business environment, including key competitors, developments in technology, economic/political/social drivers.

Das erwarten wir:
  • Minimum Bachelor’s Degree from a 3-year college or university.
  • Minimum 5 years of full time experience in client management and/or business relationship development, preferably in a large Language Service Provider
  • Excellent knowledge of localization service and AI technology offering
  • Understanding competitors / USP’s / commercial awareness
  • Account mapping, planning and management
  • Strong analytical skills for monitor revenue, margin and budget
  • Negotiation and closing skills
  • Building effective relationships with clients and colleagues
  • Superior written and spoken communication skills in Spanish and English. Other languages such as French, and Italian are a plus
  • Understanding of CMS’s, e-commerce platforms, BI tools, and localization tools (CAT tools, TMS)
  • Proficiency in the use of :

- MS Office (Word, Excel, Outlook, Power Point)

- Sales tools: Salesforce (or other CRM), Salesloft, Linkedin Sales Navigator

- Social media/digital marketing platforms