Our client, a major global manufacturer of pharmaceutical products, has undergone exponential growth in the number of clinical trials they are conducting worldwide. As a result, the clinical operations team faced a challenge supporting this additional volume with its current processes.
The original process meant the Operations Recruitment Manager (ORM) would reach out to Local Trial Managers (LTMs) to find out which clinical trial engagement materials were needed in their respective regions.
The ORM would then coordinate with the creative agency to create the materials and load them into the client’s eTMF system. Once created, the ORM would send these materials to Acolad for translation.
After translation was completed, Acolad would send files to the LTMs via email for review, before delivering final copies to the ORM. The ORM would then upload the materials to their eTMF and send the materials to the LTMs for final approval.