A New Approach to Interpreting
The rapid adoption of AI is transforming how organizations communicate across languages. Real-time AI interpreting can deliver immediate language access at scale, while professional interpreters provide the cultural understanding, judgment, and accountability required in more complex situations.
With Lia Live, organizations no longer need to choose between the two.
The platform supports real-time AI interpreting in more than 50 languages, including live captions and AI-generated voices. When conversations require additional expertise or oversight, professional interpreters can seamlessly participate through the same platform.
"Lia Live gives organizations the flexibility to design and manage multilingual communication in the way that best suits their needs - whether AI-first, human-led, or through a blend of both," said Giulia Silvestrini, Head of Global Interpreting at Acolad.
In addition to interpreting services, the platform provides centralized management, analytics, terminology support, and quality monitoring, helping organizations maintain consistency across channels and interactions
Why This Matters
Language barriers continue to impact access to services, customer experiences, and business outcomes across industries. Whether a healthcare provider is communicating with a patient, a public institution is supporting residents in multiple languages, or a global company is serving international customers, organizations need language solutions that are both accessible and reliable.
Traditional interpreting services provide expertise and accuracy but can be difficult to scale for every interaction. AI-powered interpreting offers speed and availability but may not always be suitable for sensitive, regulated, or complex conversations.
Lia Live brings these two approaches together on a single platform. Organizations can use AI interpreting for routine interactions and switch to professional interpreters when conversations require greater nuance, expertise, or accountability. This flexibility helps improve language access while optimizing costs, resources, and response times.
Built for Enterprise and Public Sector Requirements
As AI adoption accelerates, organizations are also facing increasing regulatory and governance obligations. New frameworks, including the EU AI Act, are placing greater emphasis on transparency, accountability, and human oversight.
Lia Live addresses these requirements through governance and compliance measures built directly into the platform.
Supported by Acolad's ISO 27001 and SOC 2 Type II certifications, GDPR compliance, and governance practices aligned with emerging AI regulations, the platform offers auditability, encryption, access controls, and activity logging designed for regulated environments.
The solution is accessible through web, mobile, telephony, and API integrations, allowing organizations to embed language access directly into existing workflows.
Strengthening the Lia Ecosystem
The launch of Lia Live marks another step in Acolad's vision for the future of multilingual communication.
As part of the Lia ecosystem, the platform complements Acolad's broader portfolio of AI-powered language solutions, helping organizations manage an increasingly diverse range of language and content needs through connected technologies and expert support.
"AI plays an increasingly important role in multilingual communication, but technology alone is not enough," said Stéphane Cinguino, Chief AI & Technology Officer at Acolad. "The future belongs to solutions that combine innovation with human expertise, giving organizations the flexibility to scale while maintaining trust. Lia Live is a reflection of that vision."
By bringing together AI interpreting, professional interpreters, governance, and enterprise-grade security in a single platform, Lia Live represents a new generation of language access solutions designed for the realities of global communication.
