Offres d'emploi

US Director of Localization Account Management

à distance
  • United States
  • Sales
  • Full-time
Description :

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are currently seeking a dynamic US Director of Account Management to oversee our US Account Management team.

Main Purpose

Achieve financial and customer satisfaction goals by successfully managing the team’s assigned portfolios.

Main Responsibilities

  • Contribute to the setting and meeting of BU Business Plan objectives for Account Management.
  • Provide detailed and accurate forecasting/budgeting.
  • Oversee the expansion of existing business in the US, build and promote strong, long-lasting customer relationships.
  • Own and support process compliancy within the team, data quality in systems and adherence to Account Management Guidelines.
  • Develop and maintain strong relationships with existing key customer contacts through team members or self. Mentor and drive teams to grow new contacts throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin).
  • Master the ACOLAD service and solutions portfolio, support team on business case and positioning of complex combinations of services and technologies, through AM driven opportunities or in collaboration with Sales and Solution Management.
  • Develop and manage a team of account directors through coaching, training, on the job support; Drive acquisition and/or promotion of talents and ensure retention.
Exigences:

Educational background

  • Bachelor degree in Business Management, Economics, Financial or Marketing

Professional experience

  • More than 10 years of proven experience in Account Management.
  • Significant experience in the relevant industry.
  • Proven experience in the relevant service/solution.
  • Experience in management of a team.

Skills & Knowledge

  • Identify Business Opportunities within Existing Accounts
  • Customer Requirements Analysis
  • Presentation
  • Proposal writing
  • Budget Planning & Forecasting
  • Analytical
  • Problem Solving
  • Mentoring / Coaching
  • Networking
  • Relationship building
  • Team Management
  • MS Office
  • CRM
  • English
  • Relevant Customer Based language
Avantages :

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Amplexor also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.