The management of the Service Center is directed by the Service Center Director .
A single point of contact for Acolad Digital clients
Bridging the gap between IT and innovation
With Acolad Digital, Dev & Ops are truly in sync. Our international service center runs your platforms silently and securely, while carrying your technology vision into the future.
Why choose Acolad Digital support services?
Acolad Digital is an established provider of digital and DevOps support services with a stellar pool of specialists, access to the most relevant technologies, and grip on the latest trends and best practices. This is where our professional capability and quality guarantee come from.
How we work
We provide a flexible, collaborative and certainly personal approach to planning and strategy development, from ideation all the way through to live service and continuous improvement. We have a dedicated international digital support service center, with specialized teams comprising consultants, service delivery managers and delivery experts.
Our digital experts have years of field experience at all stages of the technology lifecycle, scaling all sorts of infrastructures and achieving ultimate business environment optimization.
Our Service Center teams: roles and responsibilities
The Service Delivery Manager is responsible for the 'Run' phase at the customer. In this phase, he / she monitors and reports on all aspects of the managed services in order to meet the organizational requirements, methodology and quality standards.
Service Center Leads take the daily technical lead within technical support context. They manage multiple customer accounts and all technical operations through prioritizing the daily work and coaching of the Service Center Support Engineers.
Permanent Service Center consultants responsible for solving all technical issues. Usually specialized in one technology.
Technologies we support
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Learn how Acolad Digital can ensure disruption-free digital support services today and in the future, and put your business transformation on the fast track.
Book a free 30-minute consultation with our service center team to find out how we can help you.