To begin our partnership with TenneT we built a plan and defined all the key milestones, to try to support a frictionless move to our services before we began our upgrades.
We provided key system upgrades that were set out in the RFP and introduced best-in-class practices to the Documentum environments in both Germany and the Netherlands, all managed through a structured roadmap.
OpenText technology landscape
After successfully finalizing the transition project, Acolad Digital gained full control over the OpenText® landscape and launched the Application Management Service by leveraging the power of the Acolad Digital OpenText Support Center, based in Eindhoven, the Netherlands.
Digital support services center
The digital support services center is a true center of excellence that actively manages and monitors OpenText® software landscapes for enterprise clients throughout the world, making sure we deliver 24/7 service continuity. With TenneT, from March 2021 we leveraged the Shared Support Center to ensure the stability of the OpenText® software environment.
The digital support services center acts as a single point of contact by also handling change requests on the OpenText® platform by collaborating closely with Acolad Digital Project Delivery Services.
Among the tools and services we help to provide is a ticketing service with a fully dedicated team of experts.
Extended ECM for SAP SuccessFactors
Recently, in addition to the initial Application Management Service partnership, TenneT has added additional Opentext® solutions to Acolad Digital service delivery portfolio, such as extended enterprise content management (ECM) for SAP SuccessFactors. The decision to do so was based on previous experiences and trust in Acolad Digital capabilities.