Dealing with numerous processes, stakeholders and a sheer amount of information still heavily reliant on paper, this governmental agency receives thousands of documents each year that need to be digitized and exported to their appropriate channels. This whole process was being conducted manually, which meant allocating a big part of human and monetary resources to it.
To operate more efficiently, our customer needed a new approach to this process. The solution had to take into account the wide array of documents and formats, with varying degrees of quality. As some were digital documents and others scans or even scans of scans, each type of document needed to be processed in a different way.