Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
We are looking for a Team Leader to join our Translation Project Management team in Maastricht, the Netherlands!
As Team Leader, you will manage a team of project managers, ensuring client and employee satisfaction for Language Services.
- Service execution including compliance to deadlines, standards/methodology, budget and margin optimisation, quality standards, status reporting.
- Provide day-to-day training, proactive mentoring and coaching, and capacity management for a team of Translation Project Managers.
- Manage customer order setup, quotes and scheduling (collaborating with Account Management for complex quotes).
- Take the lead on customer feedback, entry of CAPAs and completion of investigations.
- Collaborate with resource management, linguists and technical teams on resourcing and query management.
- Drive successful customer and internal communication and status reporting.
- Manage margin optimisation, including both internal and external costs, in collaboration with resource management.
- Ensure linguistic material, such as Translation Memory, glossaries, style guides, are consistently updated and delivered per SLAs.