Job Opening

Ubiqus- Account Manager

  • United States
  • Language Services
  • Full-time
Description:

About Ubiqus

Ubiqus’ mission is to support the international communication needs of organizations around the world. We do this by combining human linguistic expertise with the power of AI technology to develop tailored solutions for our clients.

Ubiqus continually optimizes its services to meet the evolving communication needs of the marketplace. Our traditional services – transcription, translation, interpretation - are bolstered by innovative technological solutions that automate production and delivery while protecting the security and confidentiality of client data.

Founded in France 1991 as a minute taking service, Ubiqus is now the 4th largest language service provider in Europe. We provide a superior level of precision and quality on every project we complete, all adhering to strict security and confidentiality requirements demanded by our clients.

Ubiqus has historically delivered its services through professionals who possess the linguistic fluency and industry expertise needed to ensure a complete delivery of messages from one language or format into another. In recent years, we’ve consulted these professionals to develop innovative technologies for such services as transcription and translation.

Our combination of human and machine solutions enables us to fulfill your communication projects regardless of your time or budgetary constraints, without sacrificing the quality you require.

Our commitment to quality also allows us to adapt to the changing needs of our clients. Some of our more recent offerings include interpretation support for virtual meetings, subtitles and closed captions for multimedia content, and localization services that go beyond language to make digital assets more accessible and resonant with global audiences.

With 600 employees across eight offices throughout North America and Europe, Ubiqus completes more than 130,000 projects each year for more than 33,000 clients.

Ubiqus On Demand, formerly known as Verbal Ink., offers document services including transcription, machine transcription, translation, and closed captions/subtitles. With thousands of happy clients worldwide, we’ve quickly become synonymous with providing highly accurate documents at an affordable price.

The Account Manager oversees projects from initiation through completion and manages client and vendor relationships to ensure the highest quality experience for Ubiqus On Demand’s clients.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Skilled at cultivating customer relationships and client retention while managing all aspects of existing accounts.
  • Understand the project planning, personnel, and technology required to accomplish these goals.
  • Maintain and develop relationships with current and future clients, under the supervision of sales department manager.
  • Understand our client’s needs and coordinate our client’s projects with our production department.
  • Field incoming customer calls.
  • Maintain database with client orders and interactions.
  • Implement sales by authorizing contracts and securing strong placements and acceptable rates.
  • Follow-up with clients after job completion.
  • Identify new leads. Quote prices and credit terms and prepare sales contracts for orders obtained.
  • Understand our products both conceptually and technically in support of sales and consulting activities.
Requirements:
  • Strong organizational and adapting skills – able to work in a fast-paced, deadline-driven environment.
  • Excellent verbal and written communication skills to communicate with the accounts, their clients, and internal resources.
  • Time management and multitasking skills to handle multiple tasks and clients at once.
  • Bachelor’s Degree or one to three years of prior account management experience preferred.
  • Rigorous attention to detail; meticulous and accurate.
  • Superior MS office and proprietary software capabilities.

Benefits:

WHAT YOU CAN EXPECT WORKING AT UBIQUS:

Make an Impact: You have an opportunity to influence the profitability and success of the company. Your expertise drives best practices, procedure optimization, and staff growth and development.

A Great Fit: Ubiqus is a large enough company for access to technology, tools and career advancement yet small enough to affect change, be a superstar, maximize your skills, and shape our futures.

Development: We believe that growing our people directly results in the growth of our business. We strive to mentor, educate, and promote from within.

A Challenge: “If it were easy, everyone could do it.” We challenge our team to defy the status quo.

Accountability: We insist on the highest ethical standards, a culture of collegiality and respect, and aggressive goal setting to achieve excellence.

Diversity and Fun: Every day we forge relationships across our team of diverse individuals. An eclectic mix of linguists, geeks, techies, bookworms, movie buffs, musicians, foodies, athletes, baristas, homebodies, adventurers, travelers, and very good people.


Salary range: 45k-50k plus bonus (range and bonuses are based on experience)