Job Opening

User Adoption Consultant (Microsoft)

  • Leuven, Flanders, Belgium
  • Digital

Acolad Digital is a leading provider of content-centered solutions and services for corporate clients and government institutions around the globe that aim to enhance their digital customer and employee experience. We are part of Acolad, an international leader in language and content solutions, services, and technologies. The group is present in 25 countries.

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A change is not easy, but it is everywhere. A change will require an organization to go through different stages in its digital transformation process. This will bring many challenges, such as resistance and stakeholder management. A User Adoption Consultant helps organizations throughout this journey to prepare for and face these challenges.

Your tasks, activities & responsibilities 📜:

  • You prepare and lead interactive workshops with customers.
  • You map out customers’ challenges and convert them into constructive advice on how to successfully introduce behavioral changes in the organization using Adoption & Change Management techniques.
  • You inspire the customer to think about the change and communication possibilities.
  • You create content for internal communication.
  • You prepare and execute training sessions for users at different levels.
  • You design support and training material (written, video, quizzes, …).
  • You measure change management efforts and adopt actions.
  • You stay up to date with the newest trends and functionalities.
  • You work in a project team consisting of colleagues and customers.
  • You have a few years of work experience in training and/or change management.
  • You are a strong communicator, both written and oral.
  • You are passionate about supporting the human side of technology changes.
  • You can explain concepts and ideas in a clear and concise manner.
  • You love sharing knowledge and helping customers.
  • You know how to design training material or e-learning modules in a corporate environment.
  • You are able to work on several customer projects simultaneously.
  • Your experience with Microsoft 365 platform is a plus.
  • You have Bachelor's or Master's degree in Communication / Education / Marketing / Psychology / Management, etc.
  • You are fluent in Dutch and English.
  • 🖼️ You will work on state-of-the-art projects.
  • 📚Training and coaching are priorities for us, investing in your strengths is what we do best.
  • 📈 Opportunity to grow. Bring your ideas and we will listen to you and help you to create your own opportunities.
  • 🏠 As long as you get the work done, you are flexible to chose days you want to work from home or at the office. Work-life balance is key!
  • 🏢 Our office is in Leuven. Close to the highway and the city center.
  • 🧑‍🤝‍🧑 An amazing group of colleagues that make the best of every workday!