Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
About the role: Will be part of a worldwide team for a global Company First point of contact for all IT support queries coming from the whole company’s subsidiaries all around the world, but focused on his main one. Resolves or escalates incidents using a ticket system Follows up with escalation points Create and update documentation Reports to management and improves the helpdesk quality of service