Acolad Digital is a leading provider of content-centered solutions and services for corporate clients and government institutions around the globe that aim to enhance their digital customer and employee experience. We are part of Acolad, an international leader in language and content solutions, services, and technologies. The group is present in 25 countries.
A change is not easy, but it is everywhere. A change will require an organization to go through different stages in its digital transformation process. This will bring many challenges, such as resistance and stakeholder management. A User Adoption Consultant helps organizations throughout this journey to prepare for and face these challenges.
Your tasks, activities & responsibilities:
- You prepare and lead interactive workshops with customers
- You map out customers’ challenges and convert them into constructive advice on how to successfully introduce behavioral changes in the organization using Adoption & Change Management techniques
- You inspire the customer to think about the change and communication possibilities
- You create content for internal communication
- You prepare and execute training sessions for users at different levels.
- You design support and training material (written, video, quizzes, …)
- You measure change management efforts and adopt actions
- You stay up to date with the newest trends and functionalities
- You work in a project team consisting of colleagues and customers.